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System logs

There are several system diagnostic logs which sometimes may be needed to commision your system and find a potential cause of problems.

System logs available in the project interface

WebHMI log

This log is also called communication log, because the most of the information there relates to communication process with the external devices.

 Jul 22 13:38:45.637: ERROR: UART: Unable to open port /dev/ttyUSB3, No such file or directory
 Jul 22 13:38:45.638: ERROR: UART: Unable to open port /dev/ttyUSB3, No such file or directory
 Jul 22 13:38:45.719: ERROR: Enabled connection #3 (it was previously disabled due to read errors)
 Jul 22 13:38:45.720: ERROR: Enabled connection #5 (it was previously disabled due to read errors)

Kernel messages

This log helps to find hardware issues, e.g. error of the filesystem, storage drive etc.

[   22.900000] EXT4-fs (sda1): recovery complete
[   22.910000] EXT4-fs (sda1): mounted filesystem with ordered data mode. Opts: 
[   28.450000] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[   28.450000] device eth0 entered promiscuous mode
[   28.470000] IPv6: ADDRCONF(NETDEV_UP): br-lan: link is not ready

Level2 log

Pass the information from this log to the seller's support team to clarify the problem.

Jul 20 01:06:51.200: ERROR: Regs RealTime: Can't connect to server. Error #7: Error
Jul 20 01:07:03.350: ERROR: Regs RealTime: Can't connect to server. Error #7: Error
Jul 20 02:33:11.275: ERROR: Regs RealTime: Can't send data. Error code: 500
Jul 20 03:06:01.364: ERROR: Regs RealTime: Can't send data. Error code: 500
Jul 20 05:06:51.282: ERROR: Regs RealTime: Can't send data. Error code: 500
Jul 20 05:15:08.066: ERROR: UpdateLastTimeStamp: Can't update cloud_timestamps database! SQL Error #0: database is locked
Jul 20 06:25:17.551: ERROR: Regs RealTime: Can't send data. Error code: 500
Jul 20 07:28:07.546: ERROR: Regs RealTime: Can't send data. Error code: 500