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--- remote_service_access [2022/01/14 14:20] – ↷ Links adapted because of a move operation 127.0.0.1
+++ remote_service_access [2022/07/14 13:24] (current) – [Troubleshooting VPN connection for PC with Windows 10] emozolyak
@@ Line 7: / Line 7: @@
 In case the equipment uses a serial port instead of Ethernet, it is enough to install the virtual COM port driver on the computer and use the built-in WebHMI function Virtual COM port. The user can either setup his own VPN network or use the network provided by the Level2 system (recommended).
-{{ network:remoteaccess_jpg.jpg?direct&600 |}}
+{{ network:remoteaccess_jpg.jpg?direct |}}
+===== Connection example =====
 The steps required to implement remote service access are:
@@ Line 115: / Line 117: @@
 {{ network:commgr_perle_com.png?direct&400 |}}
+===== Troubleshooting VPN connection for PC with Windows 10 =====
+VPN connection problems were reported sometimes from the Windows 8/10 users. These problems were caused mainly by the following reasons:
+  * Firewall settings.
+  * Security policy for certain types of VPN traffic in corporate networks.
+  * Windows policy for L2TP connections withoun encryption. This one can be fixed with the following registre keys:
+{{ :network:vpn:vpn-w10-faq.png?direct&800 |}}