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--- remote_service_access [2022/02/09 10:56] – emozolyak
+++ remote_service_access [2022/07/14 13:24] (current) – [Troubleshooting VPN connection for PC with Windows 10] emozolyak
@@ Line 1: / Line 1: @@
-====== Remote service access example ======
+====== Remote service access ======
 Remote service access allows you to implement programming, configuration or diagnostics of automation equipment connected to WebHMI, for example, controllers or frequency drives remotely with the help of standard utilities and development tools of the equipment manufacturer.
@@ Line 7: / Line 7: @@
 In case the equipment uses a serial port instead of Ethernet, it is enough to install the virtual COM port driver on the computer and use the built-in WebHMI function Virtual COM port. The user can either setup his own VPN network or use the network provided by the Level2 system (recommended).
-{{ network:remoteaccess_jpg.jpg?direct&600 |}}
+{{ network:remoteaccess_jpg.jpg?direct |}}
+===== Connection example =====
 The steps required to implement remote service access are:
@@ Line 115: / Line 117: @@
 {{ network:commgr_perle_com.png?direct&400 |}}
+===== Troubleshooting VPN connection for PC with Windows 10 =====
+VPN connection problems were reported sometimes from the Windows 8/10 users. These problems were caused mainly by the following reasons:
+  * Firewall settings.
+  * Security policy for certain types of VPN traffic in corporate networks.
+  * Windows policy for L2TP connections withoun encryption. This one can be fixed with the following registre keys:
+{{ :network:vpn:vpn-w10-faq.png?direct&800 |}}